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Capsule filling defects include loss of cap, dents and pinholes, cracks, telescopic capsules, dusty or empty capsules, non-separation, and weight or lock length variation. Each has a cause and a remedy. Examples are adjusting the vacuum, aligning the cap and body bush, replacing worn rubber sheets or bushes, and setting the dosing disc gaps correctly.
Capsule defects and remedies during the filling process are listed below, with the cause and remedy for each of 13 defects. A capsule filling defect is a fault in the capsule shell, fill or closure that arises during filling and must be corrected so that each capsule holds one correct dose.
Capsules are solid dosage forms. A shell encloses one drug or a combination of drugs, with or without excipients. The shell can be hard gelatin or soft soluble gelatin. It can also be a hard or soft shell of any other acceptable material. Capsules come in a variety of shapes and capacities. Normally, they are meant for oral consumption and contain a single dose of active ingredient(s).
Capsules must be free from manufacturing defects. They can develop several types of defects during manufacturing, and several defects can appear together, so each one must be identified separately.

Types of capsule defects and remedies during the filling process
The list below names the 13 capsule defects that can occur during filling, and each defect is described in its own section with its causes and remedies.
- Loss of cap during transfer / Misalignment of cap and body bush
- Dents and pinholes (on tips)
- Cracks in Capsules
- Telescopic Capsules
- Dusty Capsules
- Empty Capsules
- Damaged band
- The capsule does not enter the rectifier block
- Capsule getting damaged during loading
- Capsule non-separation
- Target weight not achieved
- Weight variation
- Capsule lock length variation
The sections below give the causes and remedies for each capsule filling problem.
1. Loss of cap during transfer / Misalignment of cap and body bush
Causes: High vacuum
Remedies: Reduce the vacuum, but keep it high enough for the capsules to separate.
Check the alignment of the cap and body bush visually to correct misalignment.
2. Dents and pinholes (on tips)
Causes:
- Excess closing/lock length setting during the encapsulation process
- Excessive lock length
- Excessive closing pressure
- Over-filling of capsules
- Incorrect pin size or pin configuration
- Improper storage conditions (moisture)
Remedies: The correct size disc must be used, and the correct amount of dose must be filled in the capsule.
3. Cracks in Capsules
Causes
Improper (storage) conditions favor the transfer of moisture from the capsule shell to encapsulated components.
Misalignment of the upper and lower capsule segments. Incorrect setting of the cap hold-down pin in the joining station.
Remedies
Store the capsules properly.
Make a proper setting of the station.
4. Telescopic Capsules
Causes
Misalignment of cap and body bush
Closing pin not in the center of body bushes
Damage to the rubber sheet of the closing plate
Remedies
Align the cap/body bush to the bush gauge.
Check pin straightness using a gauge pin. If the pin is bent, replace it with a new one.
Wear of the capsule closing unit rubber sheet, specifically at the point where the capsule strikes the sheet, can lead to telescopic capsules. The rubber sheet should be replaced if required.
5. Dusty Capsules
Causes
- Filling dusty fill.
Remedies
Use a capsule polisher.
6. Empty Capsules
Causes
- Malfunction in the capsule filling machine, which allows empty capsules to reach the exit chute (e.g. load cells, capacitive sensors, etc.).
Remedies
- Make sure the capsule filling machine has safeguards that stop empty or under-filled capsules from reaching the exit chute (e.g. load cells, capacitive sensors, etc.).
Schedule M requires in-process controls and calibrated, qualified equipment during filling. Qualification of the automatic capsule filling machine is described in the posts on Installation Qualification, Operational Qualification and Performance Qualification.
7. Damaged band
Causes
- Badly tuned banding process, such as improper wheel height and speed, improper processing temperature, improper band thickness, and poor/bad band wheel.
Remedies
- Set all the parameters accurately.
8. Capsule does not enter the rectifier block
Causes
Capsule stored overnight and without climatic control.
Magazine non-alignment with rectifier block
Remedies
Improper room or storage conditions can make capsules stick to each other. Stuck capsules cannot transfer to the magazine slots. Rooms and storage should be kept under climatic control.
The magazine alignment with the rectifier block could have shifted or not been set right. The magazine should be aligned to the rectifier block using a gauge.
WHO GMP expects equipment to be qualified. EU GMP Annex 15 also covers equipment qualification. International Council for Harmonisation (ICH) Q9 supports risk-based control of room and storage conditions that affect capsule moisture.
Read Also: Tablets Manufacturing Defects and remedies
9. Capsule getting damaged during loading
Cause
- Misalignment of rectifier block with bushes
Remedies
- Verify visually if the rectifier block is in alignment with the cap/body bush. Use an alignment gauge if there is any doubt.
10. Capsule non-separation
Causes
Insufficient vacuum or incorrect vacuum pump
Leakage through filters
Cap body bush misalignment
Worn out bushes
Loss of spring tension at the top slide
Remedies
A pump of proper capacity should be used.
If the vacuum drops, check the filters on the vacuum pump. Clean or replace the filters if required.
A misalignment of cap and body bush can cause non-separation.
If non-separation occurs in specific bushes and cleaning does not help, replace these bushes with new ones.
Poor spring tension at the top side, or sluggish movement of the top slide, can stop the cap/body bush holder plate from closing properly. A pin can cause the sluggish movement. Replace the spring or the pin.
11. Target weight not achieved
Causes
Incorrect target weight with respect to selected capsule size
Improper slug formation due to incorrect setting parameters
Insufficient binding if a proper slug is not formed
Poor flow of product
Remedies
Check for the variation in physical parameters (tapped density, moisture content, particle size distribution and flow properties of the formulation).
Check for correct parameters setting.
If a proper slug is not formed, part of the powder could be lost before delivery to the capsule.
Poor flow of the powder in the dosing disc will result in insufficient powder flowing in the disc cavity.
In-process controls during filling are described in the post on In Process Quality check during Manufacturing.
12. Weight variation
Causes
- Wrong selection of dosing disc thickness
- Incorrect gap between
- dosing disc and supporting pad
- Tamping pin and body bush
- Dosing disc and wiper block
- Dosing disc and body bush
Remedies:
- Select the dosing disc that fills the powder fully into the capsule shell.
- Correct the Gap Between:
- dosing disc and supporting pad: NMT 0.1 mm
- Tamping pin and body bush: maintained at 0.2 to 0.4 mm
- Dosing disc and wiper block: NMT 0.1 mm
- Dosing disc and body bush: maintained at 0.8 to 1.0 mm
United States Pharmacopeia (USP) <2091> Weight Variation of Dietary Supplements and the pharmacopoeial uniformity of dosage units chapters (USP <905>, Ph. Eur. 2.9.40) set the limits that capsule fill weight must meet. Under 21 CFR Part 211, written in-process controls are required, such as checks of capsule weight variation.
13. Capsule lock length variation
Causes
Remedies
Excess joined length
Improper setting of the closing plate
Damage to the rubber sheet of the closing plate
Incorrect setting of the closing plate
Remedies:
Check for the standard locking length.
Check for the gap between the closing unit rubber sheet and capsules. The distance between the two points should be between 0.5 and 0.8 mm.
Wear off of the capsule closing unit rubber sheet, especially at the point where the capsule strikes the sheet, can lead to this problem. Replace it with a new one.
The flap should be visually parallel to the cap bush lock plate. Check to ensure that capsules are hitting the center of the rubber sheet and not the edge. If a capsule hits the edge of the rubber sheet, it falls off the edge and fails to lock properly.
Other Common Capsule Defects and Remedies
Deliquescent / Hygroscopic powders- Adsorbent [magnesium carbonate, heavy / light magnesium oxide]
A small dose of drug Remedy-Addition of inert powder.
Incompatibilities of materials -Use of two capsules – small in large
Lack of adhesiveness difficult to fill by punch method-Moistened with alcohol, granules reduced to powders.
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- Which of the following is not the defects of hard gelatin capsule shells
Frequently Asked Questions
Telescopic capsules result from three causes: misalignment of the cap and body bush, a closing pin that is not in the center of the body bushes, and damage to the rubber sheet of the closing plate. Wear of the rubber sheet at the point where the capsule strikes it can also lead to telescopic capsules, and the sheet should then be replaced.
Capsule non-separation is caused by insufficient vacuum or an incorrect vacuum pump, leakage through filters, and cap and body bush misalignment. Worn out bushes and loss of spring tension at the top slide are the other causes. Each cause has a matching remedy, such as a proper capacity pump, new bushes or a new spring.
Weight variation is corrected by selecting the dosing disc that fills the powder fully into the capsule shell and by correcting the gaps. The gap between the dosing disc and supporting pad should be NMT 0.1 mm. The gap between the dosing disc and wiper block should also be NMT 0.1 mm.
Dents and pinholes are caused by excess closing or lock length setting and excessive closing pressure. Over-filling of capsules, incorrect pin size or pin configuration, and improper storage conditions (moisture) can also cause them. The remedy listed is to use the correct size disc and to fill the correct amount of dose in the capsule.
The distance between the closing unit rubber sheet and the capsules should be between 0.5 and 0.8 mm. The standard locking length should also be checked. If the rubber sheet is worn, especially where the capsule strikes it, the sheet should be replaced with a new one.
Capsules may not enter the rectifier block when they have been stored overnight without climatic control, or when the magazine is not aligned with the rectifier block. Improper room or storage conditions can make capsules stick to each other. Rooms and storage should therefore be kept under climatic control, and the magazine should be aligned using a gauge.
References
- 21 CFR 211.110

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